Refund policy

RETURN AND REFUND POLICY

Effective Date: March 13, 2026

Thank you for shopping at IslandMarket.shop. We take pride in delivering premium quality frozen poultry and lamb products throughout the Hawaiian Islands.

Our Commitment to Quality

We are committed to providing you with the highest quality frozen meat products. All products are carefully handled and maintained at proper temperatures throughout storage and delivery.

Perishable Products Policy

Due to the perishable nature of our frozen meat and food products, we cannot accept returns once the product has been delivered or picked up. All sales are final upon receipt of goods.

Damaged or Defective Products

If you receive a product that is damaged, defective, or does not meet our quality standards, please contact us within 24 hours of delivery or pickup. We will require:

• Photos of the product and packaging
• Description of the issue
• Your order number

We will review your claim and, if approved, offer a replacement or full refund at our discretion.

Temperature Concerns

If your product arrives thawed or at an unsafe temperature, please contact us immediately (within 2 hours of delivery/pickup) with photographic evidence. We will provide a full refund or replacement.

Incorrect Orders

If you receive an incorrect product, please notify us within 24 hours of delivery or pickup. We will arrange for a replacement or issue a full refund.

Refund Processing

Approved refunds will be processed within 5-7 business days to your original payment method.

Contact Us

For any questions about our return and refund policy or to report an issue with your order, please contact us at:

• Email: [Your email address]
• Phone: [Your phone number]